Below, I have posted an article by Milton Cohen & John Quintner. It is a much shortened version of their 2011 publication [Cohen, M., Quintner, J., Buchanan, D., Nielsen, M. & Guy, L. Stigmatization of patients with chronic pain: the extinction of empathy. Pain Medicine (2011)]. The original article is, I believe, rather better, conveying more of their thinking and logic. Although copyright law prevents us from reprinting that version, you can, if you hurry, download a PDF version of their work by searching for the title in scholar.google.com.
There is much in their article with which I disagree, and I will follow-up with a longer post on some of the issues I see. But for now, read below or, better, get the original article from the web.
Chronic Pain and the Negation of Empathy by Milton Cohen & John Quintner
Health professionals usually regard empathy as a positive attribute to be conveyed by them to their patients.1 Empathy denotes the capacity of the clinician to sense the emotions and feelings of the patient.2
Derived from the Greek empatheia for “in suffering or passion,” empathy implies a shared phenomenology wherein a person is able to both accept and understand the expression of another person’s experience because it reflects the formers own experience.3
Empathy functions as a foundation for other acts (e.g. compassion, prosocial behaviour) that allow one to enter the experience of the “other” in an intuitive manner without the necessity of having to share that same experience, especially at an emotional level, as is the case for sympathy.4 In medical practice, the patient’s lived experience of pain is a common substrate for empathy.
However, empatheia includes the sharing of strong negative emotions, such as those that may accompany a sense of personal danger or hostility or prejudice,5 which could be directed at a clinician, especially when the legitimacy of that patient’s distress is in doubt and their presentation challenges the clinician’s expectation of a linear relationship between the severity of pain and the extent of tissue damage.6 Often there may be no discernible evidence of the latter.
The simulation theory of empathy proposes an analogical mapping process from one person’s situation to another.7 Such mapping occurs automatically at an unconscious level, but it can also depend on rule-based reasoning, making it more deliberate and theoretical.8 It is used both to produce the experience and to decode it when the “other” is experiencing it.
Neuroscientific research supports the existence of this reciprocal process, suggesting that the act of observing others who are experiencing pain triggers activation of neural networks that have been implicated in the direct lived experience of pain.9
Importantly, these networks also include those that have been found to accompany the observation of strong negative emotional expressions such as disgust, fear, anger and sadness.9
Empathy may then mutate into a projection of negative emotion and judgment towards the other person and even a conscious avoidance of compassion.6 When empathy is extinguished, and compassion disappears, we have coined the term “negative-empathy”.
“Negative-empathy” allows community-based stereotypes of chronic pain sufferers to pervade the clinical encounter.10 As stereotypes may contain negative emotional valence (e.g. “putting it on,” “all in the mind”), “negative-empathy” on the part of their health professionals can become a significant component of the complex process of stigmatisation of chronic pain sufferers.
Sociologist Erving Goffman11 defined stigmatisation as a process by which the reactions of a community to specific personal characteristics reduce a person’s identity “from a whole and usual person to a tainted, discounted one”, causing that person to be discredited, devalued, rejected and socially excluded from having a voice.
Because clinical relationships are morally charged, chronic pain sufferers are also at risk of being placed in “moral jeopardy” by their clinicians.12 Should they fail to validate the effectiveness claimed by their health professionals, or should they challenge their clinicians’ power to control the relationship, patients may acquire negative labels denoting that their motives are suspect and the legitimacy or reality of their symptoms doubted.
Moreover, clinicians can themselves encounter the same lack of validation should their choice of treatment happen to conflict with the views of regulatory authorities.13 The prescribing of opioid medications is a case in point.14
Remediation of negative empathy might commence with an examination of binary terminologies that are readily found both in medical teaching and clinical practice: objective/subjective; normal/abnormal; body (nociception)/mind (somatisation). Recognition of how these dualistic frames can work against patients’ best interests would be integral to a program that seeks not to perpetuate them. The stage would then be set for the emergence of pain theories with greater explanatory power.
Such theories would transcend the body/mind dualistic frame attributed to Descartes.15 They would incorporate the findings from neuroscience as they compel clinicians to accept empathy in all its connotations as being of fundamental importance to the understanding and management of patients presenting with complex pain states.
A new model of clinical engagement will emerge, one that is both scientifically and ethically obliged to discard conceptual frames that perpetuate negative stereotypes. There must be no hidden rules of the consultation (such as those governed by power imbalance) that might hinder a rapprochement between clinician and patient.
In proposing what might be termed a social neuroscience paradigm, we invoke the concept of the intersubjective or “third space” 16,17 which allows for many different ways of communication. In this space, the experiences of both patient and clinician are shared and negotiated, neither being an “expert” compared with the other, thereby resisting socially or culturally determined stereotypes.
1. Gallagher RM. Empathy: a timeless skill for the pain medicine toolbox. Pain Med 2006; 7: 213-4.2. Preston SD, de Waal FBM. Empathy: its ultimate and proximate bases. Behavioral and Brain Sciences 2002; 25: 1-72.
3. Wispé L. History of the concept of empathy. In: Eizenberg N, Strayer J, eds. Cambridge: Cambridge University Press, 1987: 17-37.
4. Stein E (1917). On the problem of Empathy. Stein W, transl. Washington: ICS Publications, 1989.
5. Craig KD, Versloot J, Goubert L, Vervoort T, Crombez G. Perceiving pain in others: automatic and controlled mechanisms. J Pain 2010; 11: 101-8.
6. Shaw LL, Batson CD, Todd RM. Empathy avoidance: forestalling feeling for another in order to escape the motivational consequences. Journal of Personality and Social Psychology 1994; 67: 879-87.
7. Barnes A, Thagard P. Empathy and analogy. Dialogue: Canadian Philosophical Review 1997; 36: 705-20.
8. Gallese V, Ferrari PF, Umiltà MA. The mirror matching system: a shared manifold of intersubjectivity. Behavioral and Brain Sciences 2002; 25: 35-6.
9. Budell L, Jackson P, Rainville P. Brain responses to facial expressions of pain: emotional or motor mirroring? Neuroimage 2010; 53: 355-63.
10. Krendl AC, Macrae CN, Kelley W, Fugelsang JA, Heatherton TF. The good, the bad, and the ugly: an fMRI investigation of the functional anatomic correlates of stigma. Social Neuroscience 2006; 1: 5-15.
11. Goffman E. Stigma: notes on the management of spoiled identity. New York: Prentice Hall, 1963.
12. Hill TE. How clinicians make (or avoid) moral judgments of patients: implications of the evidence for relationships and research. Philos Ethics Human Med 2010; 5:11. Published online 2010 July 9. doi: 10.1186/1747-5341-5-11.
13. Notcutt W, Gibbs G. Inadequate pain management: myth, stigma and professional fear. Postgrad Med J 2010; 86: 453-8.
14. Nicolaidis C. Police officer, deal-maker, or health care provider? Moving to a patient-centered framework for chronic opioids management. Pain Medicine; 2011; 12: 890-7.
15. Descartes R (1649). The Passions of the Soul. Steven Voss (trans.) Indianapolis: Hackett Publishing, 1989.
16. Quintner JL, Buchanan D, Cohen ML. Katz J, Williamson O. Pain medicine and its models: helping or hindering? Pain Medicine 2008; 9: 824-34.
17. Husserl E. Cartesian Meditations: an Introduction to Phenomenology, transl. Dorian Cairns. The Hague: Martinus Nijhoff, 1973.
Dear Fred, you pose a tough question. As so often is the case, a question such as yours gives rise to more questions. For example, when people are experiencing pain (which is currently thought of as BOTH a sensation and an emotion), is there supposed to be a real object there? If so, what is the nature of this object and, of equal importance, where exactly is “there”?
Yes, it was a rhetorical question.
Fred
Thanks Fred. Perhaps Dr Walitt might be able to shed some light on your important question. As you know, those to whom we have awarded the diagnosis of Fibromyalgia are very distressed by the possibility that their condition may be adjudged by their Health Care Agencies as being psychogenic or, even worse, completely divorced from reality.
@ John. I am all for social change, provided it improves the lot of people in pain. If you visit the Pain Information Community of Practice on Car Pool Health you will find there an article on Aboriginal people’s beliefs about low back pain. It appears that Western medical opinions have added to their level of disability!
The issue of stigmatization of people in pain has also been raised in this Community of Practice. You might like to read our recent publication on this topic: Cohen ML, Quintner JL, Buchanan D, Nielsen M, Guy L. Stigmatization of patients with chronic pain: the extinction of empathy. Pain Medicine 2011; 12: 1637-1643.
As I mentioned elsewhere on this blog, “RSI” in Australia was a gendered disorder par excellence. My analysis of this distasteful episode in Australian Medicine has also been published: Quintner JL. The Australian RSI debate: stereotyping and medicine. Disability and Rehabilitation 1995; 5: 256-262.
I am not in any way denigrating the insights gained from medical sociology and their influence on improving medical practice. I wish you well in your project.
Fred:
Thanks so much. I have ordered Karen’s book, and will look to her articles as well. Normally (nine of my 14 books) I write about Aboriginal people, but because of my wife, I have decided to put together this book based largely on women’s narratives so their important views can find a published forum. Intellectually I am interested in gendered disorders and how a largely male profession (medical specialists) tends to treat a woman’s disorder as ‘just in her head’, and to use women as informal guinea pigs (I actually know of an experiment in which guinea pigs were used as guinea pigs) for new drugs. Where I teach, I am known as ‘the bearded feminist.’
And whether or not sociology is a science? All I know is that it can generate important information leading to social change, and that one of the best ways of improving medical practices is through the insights of medical sociology.